
Heidi Hanna is an Assistant Vice President at Auto-Owners Insurance, where she leads workers’ compensation, personal injury protection, medical payments, Medicare, and life claims. She also oversees the company’s medical team, including nursing, pharmacy, and physician professionals, and serves as a key contributor to customer-facing technology initiatives and associate health benefit programs. Prior to joining Auto-Owners in 2013, Heidi built a diverse healthcare career spanning specialty pharmacy clinical services and business development, consulting, academia, retail pharmacy, and HIV care. She earned her Doctor of Pharmacy degree with the Highest Distinction from Ferris State University and completed a residency at Diplomat Specialty Pharmacy.
Heidi is Board Certified in ambulatory care, a Certified Pain Educator, and holds the Associate in Claims (AIC) and Certified Employee Benefit Specialist (CEBS) designations. She currently Chairs the Mid-Michigan Chapter of the American Red Cross. Combining clinical expertise with claims leadership, Heidi brings a unique perspective on pharmacy, insurance, and the evolving challenges faces workers’ compensation programs.