Beyond the Algorithm: The Human Architecture of Modern Claims

Brook joined Gradient AI to lead strategy and execution for Gradient's Property & Casualty segment. He brings more than 12 years of experience in the P&C insurance industry. Brook has held leadership positions in product management and development, digital transformation, and go-to-market strategy in Insurtech and large carriers. Most recently Brook served as Vice President of Product Development at American Family Insurance, where he led expansion into new markets and spearheaded the company's IoT/connected home strategy. Prior to moving into the insurance industry, Brook was a practicing attorney and worked as an Engagement Manager at McKinsey & Co.

Chris Schaffer is Chief Executive Officer, Claims Solutions Americas, for Charles Taylor. He has spent nearly three decades in the claims and TPA industry, with experience spanning workers’ compensation, liability claims, adjusting operations, claims administration, and legal oversight. Throughout his career, Chris has led claims organizations through growth, operational change, and client service delivery, including senior leadership roles with Signal Administration, Sage Adjusting, AS&G Claims Administration, and The Schaffer Companies. He is also a licensed attorney in Maryland, Washington, D.C., and South Carolina, bringing a practical legal perspective to complex claims and program administration.

Over 35 years experience in the risk management space. Value being a team member both internally and externally. Management of the resources within specialities and line of coverage expertise throughout the U.S. and Canada. Responsible for the growth and retention of accounts affiliated with our claims and speciality practices in North America. Experience in the health care, non for profit , sports and entertainment , mining and hospitality industries. Power Broker Winner 2021 Non-Profit specialty. Sport and Entertainment claims lead.

Gia has over 30 years of experience in the Property Casualty Claims Industry. As the current EVP, Chief Claims Officer of Signal Mutual, Gia combines her experience, passion for people, and love for claims adjusting to serve others. Her career is filled with three advantageous perspectives – Claims Adjusting, Risk Management and Product Development. Technology will remain a forever part of our industry; Gia is committed to finding the most optimal blend of AI and people. Also, as the prior Whole Foods Market’s Managing Director of Claims, Gia learned to lead by influence, love, and key performance indicators. She prides herself as a servant leader – meant to remove obstacles for others. Gia’s goals include creating the next one hundred years of claims adjusting through empowerment, technology and outcome based best practices but most importantly, have fun through the process!

Yvonne Guibert is Vice President of Education Strategy at Institutes of Health (IOH), where she leads the design and development of educational programming for the workers’ compensation community. With more than 25 years in the industry, she is known for her ability to translate complex clinical, regulatory, and systemic topics into engaging, accessible learning experiences across webinars, conferences, and live events. Her work helps bridge world-class clinical expertise with the practical realities of claims, care, and recovery — advancing understanding of evidence-based, biopsychosocial approaches to injury, trauma, and chronicity. Over the past several years, Yvonne has focused deeply on refining how adults learn in this space, emphasizing clarity, relevance, and human-centered design in every program she builds.

Prior to IOH, Yvonne spent a decade at WorkCompCentral, where she led education initiatives, developed and facilitated the Comp Laude® Awards and Gala, and supported business development. She also co-hosts the award-winning podcast Deconstructing Comp with Rafael Gonzalez, Esq., exploring the human and systemic dimensions of workers’ compensation. Yvonne holds a B.A. in International Studies with a minor in Latin American and Caribbean Studies from the University of South Florida and divides her time between Tampa, Florida and Panama City, Panama. She also holds a Certificate in Applied Positive Psychology and is a certified Bounce Back Better (B³)® Resilience Trainer, reflecting her ongoing commitment to learning, collaboration, and creating experiences that help people think differently, connect more meaningfully, and do their work better.